Privacy Notice

1. Information We Collect

 

When you visit our website, make a reservation, purchase merchandise, or participate in activities, we may collect the following information:

 

Personal Information

• Full name

• Email address

• Phone number

• Mailing address

• Reservation details

• Guest names

• Pet information (if applicable)

 

Payment Information

 

Payments are processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

 

Waiver & Agreement Information

 

When completing required waivers or agreements, we may collect:

• Digital signatures

• Date and time stamps

• IP address (if collected by our waiver provider)

• Acknowledgment of risk and policy acceptance

 

Automatically Collected Information

 

We may automatically collect certain information when you visit our website:

• IP address

• Browser type

• Device type

• Pages visited

• Referring website

• Date and time of visit

2. How We Use Your Information

We use collected information to:

• Process reservations and payments

• Communicate regarding bookings and events

• Send confirmation emails and important updates

• Enforce campground rules and waivers

• Provide customer support

• Improve our website and services

• Comply with legal, insurance, and regulatory requirements

We do not sell or rent your personal information.

3. Email Marketing

If you voluntarily provide your email address through:

• Booking

• Newsletter signup

• Event registration

You may receive:

• Reservation confirmations

• Important campground updates

• Promotional emails

• Event announcements

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails. Transactional emails related to active reservations may still be sent as necessary.

4. SMS / Text Messaging

If you provide your mobile number and opt in to receive text communications, you may receive:

• Reservation reminders

• Weather updates

• Event notifications

• Promotional messages

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. We do not share mobile numbers with third parties for marketing purposes.
 

5. Third-Party Services

We use trusted third-party service providers to operate our business, which may include:

• Booking and reservation software

• Payment processors

• Waiver collection systems

• Email marketing platforms

• Website hosting (Wix)

• Analytics providers (such as Google Analytics)

These providers may collect and process data in accordance with their own privacy policies. We encourage you to review the privacy policies of third-party services used in connection with our website.

6. Cookies & Tracking Technologies

Our website may use cookies and tracking technologies to:

• Improve user experience

• Analyze website performance

• Support marketing and advertising efforts

You may adjust your browser settings to decline cookies, though some features of the website may not function properly.
 

7. Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfill reservations

• Maintain business and financial records

• Comply with insurance and legal obligations

• Resolve disputes

Signed waivers and booking records may be retained for an extended period in accordance with insurance and legal requirements.
 

8. Data Security
 

We implement reasonable administrative and technical safeguards to protect your personal information.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
 

9. Children’s Privacy
 

Our services are intended for adults making reservations. We do not knowingly collect personal information directly from children under 13.
 

10. Your Rights
 

You may request:

• Access to personal information we hold about you

• Correction of inaccurate information

• Deletion of personal information where permitted by law

To make a request, please contact us using the information below.
 

11. Governing Law
 

This Privacy Notice shall be governed by the laws of the Commonwealth of Kentucky. Any disputes arising under this notice shall be handled in Lewis County, Kentucky, where permitted by law.

12. Contact Information
 

Two Buddies Wiser, LLC
Riffel’s Camp & Float Adventures
riffelscampground@gmail.com